Hi Everyone
I have an issue with Singapore Post Ltd, which has been bothering
me for days.
Please advise what I should do with the below situation:
I ordered a parcel from US using the EXPRESS USPS (Extremely
Urgent) service.
The parcel arrived in Singapore on 27th Aug 07 at 11.03pm. It
should be delivered on the next working day 28th Aug 07.
P/S: The speedpost Internet tracking system is not updated at all,
other than showing 11.03pm reaches.
I didnt receive on the 28th Aug & called Speedpost 29th
Morning & spoke to the officer, she mentioned my parcel has
been DELIVERED.....I am astound.
I say no & she will check for me
but while in vain, I called
again & another lady told me is DELIVERED. I asked to speak
to the manager.
The manager called me back & says she will check for me
the
SECOND time she called back she told me there is
some delay & the parcel is still with Singapore post &
ASSSURE me is NOT deliver to
the wrong address & still in the Singpost
base.
She promised the parcel will be delivered by 29th before 9pm.
At 8.20pm, an officer came up to my house with my 6th Floor
neighbor & my package OPENED!
My neighbor told me his mum signed the package on 28th Aug &
the parcel is ALL ALONG WITH THEM!!!Conclusion: The postman send to
the wrong address & the manager COVERS UP under someone
instruction, NOT TRUTHFULL to consumer, this is uncalled for esp.
Singpost clinched the World Mail Award in London.
(http://www.singpost.com.sg/downloads...PR20070528.pdf
Question 1: WHY my extremely urgent package is opened by my
neighbor & why he didnt return to me, I do not wish to
comment
this is between Singpost & him.
BUT WHY there isnt any compensation of the postage when is OPENED
by a third party & is exposed? If is a normal mail,
lost
opened
No excuse
I accept, BUT this is an EXTREMELY URGENT
MAIL with TRACKING nos
..please advice.
Question 2: Why the tracking system is not fully updated, the
reason reply was incorrect scanning of barcodes upon receipt of
parcel?? But their own assistant vice president, herself told me
there are numerous complains too for slowness cos lack of manpower
RECENTLY
all the phone conversation, I believe is recorded by
Singpost
No cover up on this. Law by law, they are paid to do they
work
.we pay the service, so this has to be updated for every
single movement.
3) Inside the Apology letter the Asst.Vice-president send to me ,
it seem in my personal view....the courier who delivered the wrong
mail took the most blame
in the letter, she wrote she ..She has
been reprimanded & warned of her seriousness of her
error
.
P/S: BUT I did NOT blame her cos I understand sometimes this is
HUMAN ERROR
.now that letter makes me sympathy with her.
Now my question to assistant Vice president
is:
1)If a manager from the customer service NOT truthful about my
package status, not honest
.if she has tell me the truth everything
is fine. But she lied to cover up under SOMEONE
instruction.
I spoke with the Asst. Vice President, Quality Management/customer
care, Ms Gillian Yeap.
My question to her: The manager is untruthful to consumer, she is
from Singpost
.So is Singpost
INDIRECTY untruthful to consumer since the manager/employer is from
Singpost??She could NOT answer & she told me
they will have a closed door discussion, I am still waiting for
their answer, meanwhile, can u reader please advice me?
P/S: Not being truthful, though
UNINTENTIONAL is still NOT truthful. NO
EXCUSE
2)Should my exposed parcel postage under (EXPRESS MAIL-EXTREMELY
URGENT) parcel opened by a 3rd party in my block be
compensated?
I believe this is a very important issue cos in business, TRUST
& HONEST is the key
.esp, Singapore Post Ltd is a World Class
Mail country
I sincerely hope someone can advise of my situation.
Thank u